Windows Media Encoder
When encountering a computer problem, it is often useful to provide
technical support personnel at a remote location screen snapshots of error messages or a screen video that shows the steps that lead to the
error messages. The first error message encountered is the most important
one. Following messages are often due to conditions that generated the
first one. The MapSpeller™ snapshot image or video should be emailed with a
description of the problem to
Edgetech America, Inc.
- Push the keyboard PrntScrn (PrintScreen) key. This places a
snapshot of the entire screen into PC memory. If you are only
interested in making a snapshot of the active window only, press the
Alt and PrntScrn together instead (ALT+PrntScrn).
- Open Windows Paint
- From its Edit menu, select Paste. The screen snapshot should
appear in the Paint program.
- Save as jpg.
- Start Windows Media Encoder. It is installed by default on
Windows Vista and Windows 7. If you are running Windows XP, it can be downloaded
from the Microsoft website free of charge:
- Follow the Windows Media Encoder
instructions to capture a video clip of the
- Save it to a .wmv file.